**911 operator faces charges after admitting to hanging up on callers
A Houston couple says they were victims of a former Houston Emergency Center 911 operator who has allegedly confessed to hanging up on callers seeking emergency help because “she did not want to talk to anyone at that time.”The former emergency operator, Crenshanda Williams, 43, is charged with two counts of interference with an emergency telephone call, a class A misdemeanor that carries a punishment of up to a year in jail and a $4,000 fine for each count upon conviction.
Buster Pendley says Williams hung up on him in the early morning hours of March 1 when his wife collapsed and lost consciousness after a blood clot moved to her lungs.
“She was gasping and I could feel her heart beating out of her chest, but I couldn’t get a pulse,” Pendley said.
Pendley said he attempted to perform CPR on his wife with one hand while calling 911 with the other.
“The 911 operator answered the phone, and she said, 'This is Crenshanda, may I help you?‘ Wife’s passed out I need an ambulance,” Pendley said. “She said OK, and she hangs up on me.”
An ambulance finally arrived after a second call…and Pendley’s wife survived. But Sharon Stephens says thinking about it still makes her mad.
“I was furious cause he didn’t tell me what happened, cause I would have, I mean I would have gotten from my hospital bed and gone to 911 and find out who did that to me.”
According to charging documents, managers at the emergency center determined that Williams had been involved in thousands of “short calls,” a term used to describe 911 calls that last 20 seconds or less, between October 2015 and March 2016.
I can’t imagine calling 911 and being hung up on. I’m surprised they don’t have a system to detect a pattern of “short calls”.