The race row came after lawyers acting for the waiter, Haitian-born Wadner Tranchant, sued the hotel.
The 40 year-old black waiter claims he was stopped serving the family during their stay in February to avoid upsetting them.........
"This preference was entered into the computer system of (the) Ritz at the direction of the (the hotel's managing director Edward Staros) with the further notation '… as per Mr Staros this couple is very very prejudice [sic] and do like like [sic] ppl of colour or foreign accents'." telegraph.co.uk/news/worldnews/northamerica/usa/7620781/British-family-tells-US-hotel-they-do-not-want-to-deal-with-black-staff.html
The manager at the Ritz-Carlton probably didn't want to lose the money as this was a well-heeled customer but he should have rejected this family's business.