Recently I purchased something online from a business in India.
I have bought from India previously many times without issue but this time I was buying from a business I had never bought with before.
The seller was quite pushy but I ended up purchasing anyway.
After the sale I asked for a tracking number and I was given the wrong one (ie:didn’t work).
The seller said it was a problem with DHL website but DHL website worked fine for me.
He said he would get back to me about it.
After a few days,I sent them more messages politely enquiring about it however they didn’t reply.
At the same time,I could see that the seller was still “active online” and listing other things with photos,messages etc…
After no response,and the issue with the tracking number,I began to think maybe I was not going to receive anything and got worried as it was reasonably high price.
I started thinking the option maybe the seller was a fraud who was just using fake photos but had no goods.
So I sent them/him a message stating I was going to have to open a case with PayPal to try to retrieve my money as I had received no response to numerous messages and I didn’t know if I would receive my item or if he even had the item and that I didn’t know if they were just busy or if there was an issue.
He replied back with a correct tracking number (which worked this time) and apologised saying they weren’t able to work as much as usual as his Grandmother was in hospital.
Now I feel guilty .
At the same time I don’t know if I should feel guilty,or is there a chance that it’s not even true and my emotions are being manipulated?
How would you act it/see this situation?
Any thoughts on what I could have done differently?
How to be smart but still compassionate.