Sometimes business is not about the obvious.
Person- “I want to see Manager X”
Secretary- “he’s not in”
Person- “I see him!”
Secretary- “he’s here but he’s on personal time.”
Person- “He’s at work! I want to talk to him now. It says you have an open door policy and whenever someone is in, I can speak to them.”
Secretary- “I’m sorry, but no.”
That’s not lying. Or when I worked for a gas station and someone called and asked the price. “So it’s going to be $3.85 all day?” I would tell him that gas prices changed and I could not promise that. Even though I knew full well that we didn’t change prices until closing. It was too much of a liability.
Sometimes one must lie about their knowledge. If an angry parent called in about grades for their adult student and didn’t have a FERPA on file, I could not tell them. I would simply say that I could not look it up. I could, physically, but legally I could not…so yeah, it was a lie but not fully.