From the Las Vegas Review Journal:
Mixups on a health plan bought through the state’s insurance exchange have left a Las Vegas family facing more than $1 million in medical bills.
For Kynell and Amber Smith and their five children, the Nevada Health Link has been a six-month nightmare with no end in sight.
“I have spent countless hours on the phone trying to get this resolved,” said Kynell Smith, an aircraft parts salesman. “I have contacted and pleaded with elected officials to help and was told I may have to sue to get this resolved. What kind of answer is that?”
The Smiths are the latest in a line of consumers reporting technical problems with Nevada Health Link, the Xerox-built marketplace through which Nevadans can buy subsidized health insurance to comply with the Affordable Care Act. Las Vegan Larry Basich ran up more than $400,000 in uncovered bills in February after Xerox’s system couldn’t figure out which insurer he signed up with. Basich got coverage in March, after a flurry of media attention.
The board of the state exchange voted in May to drop Xerox and its system, and borrow sign-up functions of the federal Healthcare.gov when open enrollment begins Nov. 15.
When you have over-centralization like this, of course you’re going to end up with problems. Sadly, the consumers are the ones who are invariably punished because of these things.