I have not used this package but it looks interesting.
There is an online user manual that tell you to download it to your pc and then tells you how to install it. Depending on which device you are using you may need to also download an included utility program to interpret that data.
Most download companies will send you a confirmation email with a link to click on to start the download or to enter the confirmation ID. Check your email - sometimes it goes to your spam folder so check that too.
They should have a customer support phone number of email as well.