I work in a call center. I get 30-60 calls a day from people calling me for help with their computer problems. Most of them, from what they describe, have only the vaguest idea how to turn the computer on which is what has caused most of the problems. Yet when I try to help them, I get arguments about why what I want them to do, will not work.
Let me see if I understand your problem sir or ma’am. You clicked on the button that said “Install the oh-so-bad virus now?”, your system is not working, you call me for help, and now want to tell me I do not know what I am talking about?
Some will descend to personal attacks.
I used to get so angry it would go into rage, violent rage. It was even effecting my life out side my job.
One thing I did was to read a book, “The Other Side of Love” by Gary Chapman. He is Christian but not Catholic but people at church have recommended his work to me and some use it in Adult Faith classes.
Another thing I do is pray each day before starting work for strength to keep my temper. Finally, I have a little pray posted on my monitor, “Lord Jesus Christ, Son of the Living God, have mercy on me, a sinner.” When I start getting angry, I read that to my self and it helps.
Confession has also helped a lot.
This is working for me.